Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online casino platform to enhance your gaming experience, ensure security, and comply with Australian privacy regulations. By using our services, you acknowledge and consent to the use of cookies as described in this policy.
1. What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us recognise your browser and remember certain information about your preferences and gaming activities. Cookies are essential for providing a secure and personalised online casino experience.
Our platform uses various types of tracking technologies including HTTP cookies, local storage objects, web beacons, and similar technologies to collect and store information about your interactions with our gaming services. These technologies enable us to maintain session continuity, protect against fraud, and ensure responsible gambling measures are properly implemented.
2. Types of Cookies We Use
We categorise cookies based on their functionality and purpose within our online casino environment:
| Cookie Type | Purpose | Duration |
| Strictly Necessary | Essential for website functionality, security, and account authentication | Session or up to 1 year |
| Performance | Monitor game performance, loading times, and technical optimisation | Up to 2 years |
| Functional | Remember preferences, language settings, and gaming customisation | Up to 1 year |
| Analytics | Understand user behaviour, game popularity, and platform usage | Up to 2 years |
| Marketing | Deliver targeted promotions and measure campaign effectiveness | Up to 1 year |
3. Gaming and Security Cookies
Our online casino platform requires specific cookies to ensure safe and fair gaming experiences. Security cookies help us detect suspicious activities, prevent unauthorised access, and maintain the integrity of your gaming sessions. These cookies are particularly important for protecting your account balance, transaction history, and personal information.
Gaming-specific cookies track your gameplay preferences, favourite slot machines, betting patterns, and responsible gambling limits you have set. This information helps us provide personalised game recommendations and ensure compliance with Australian gambling regulations and responsible gaming requirements.
4. Third-Party Cookies
We work with trusted third-party service providers who may set cookies on our platform to deliver specific services. These include payment processors, game developers, customer support systems, and marketing partners. All third-party cookies are subject to their respective privacy policies and our strict data protection standards.
Third-party analytics cookies help us understand how players interact with different slot games, which features are most popular, and how we can improve the overall user experience. We ensure all third-party providers comply with Australian Privacy Principles and international data protection standards.
5. Cookie Consent and Management
When you first visit our platform, you will see a cookie consent banner that allows you to accept or customise your cookie preferences. You can modify these settings at any time through our cookie management centre, accessible from the footer of our website.
Your consent choices are stored in a preference cookie that remembers your selections. You can withdraw consent for non-essential cookies without affecting your ability to access core gaming features and account functionality.
6. Browser Cookie Controls
Most web browsers allow you to control cookies through their settings. You can configure your browser to block or delete cookies, though this may affect the functionality of our gaming platform:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
- Internet Explorer: Tools > Internet Options > Privacy > Advanced
7. Mobile App and Device Tracking
Our mobile casino applications use device identifiers and local storage technologies similar to cookies. These help maintain your gaming sessions, remember login credentials, and provide push notifications about promotions and account activities.
You can manage mobile tracking through your device settings, including disabling advertising identifiers and limiting app tracking. However, some features may become unavailable if you restrict all tracking technologies on your mobile device.
8. Data Protection and Retention
All information collected through cookies is processed in accordance with Australian Privacy Act 1988 and our Privacy Policy. We implement appropriate technical and organisational measures to protect cookie data from unauthorised access, alteration, or disclosure.
Cookie data is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by Australian gambling and financial regulations. Session cookies are deleted when you close your browser, while persistent cookies are automatically removed when they reach their expiration date.
9. Updates to Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our services, technology, or regulatory requirements. Any material changes will be communicated through our website notifications and email alerts to registered users.
Continued use of our platform after policy updates constitutes acceptance of the revised terms. We encourage players to review this policy regularly to stay informed about how we use cookies and protect your information.
10. Contact Information and Support
If you have questions about our cookie practices, need assistance with managing your preferences, or wish to exercise your privacy rights under Australian law, please contact our support team through the following channels:
- Email our privacy team for detailed cookie inquiries
- Use the live chat feature for immediate assistance
- Submit a support ticket through your player account
- Contact our customer service phone line during business hours
We are committed to transparency in our cookie usage and will respond to all inquiries within a reasonable timeframe in accordance with Australian privacy legislation and industry best practices.